We Aurora Company understand that superior after-sales service is just as important as the quality of our products, which is why we are committed to providing comprehensive and high-quality service to our customers.
Firstly, we offer a one-year warranty period wherein all components of our products are replaced free of charge (excluding easily replaceable parts such as needles and blades). This ensures that our customers can rely on our products for a prolonged period without any additional costs.
Furthermore, we also provide our customers with first-time post-sales service abroad, wherein associated travel expenses are to be paid by the customer. This allows our customers to use our products anywhere in the world with the assurance that our services are always available to them.
In addition, we offer employee training programs for the effective usage and maintenance of our machines if needed(people sent to train your staff can be arranged). This not only maximizes the efficiency and productivity of your products but also ensures the overall safety of your customers' staff.
Moreover, we also provide assistance in programming the machines for your ideal socks and designing the layout of your factory floor, furthering our commitment to providing holistic service and expertise.
Lastly, we offer a dedicated customer service representative who will be available to you after you buy our machine .This allows for quick and effective communication and troubleshooting if required, making sure that our customers' experience is as seamless and pleasant as possible.
In summary, Aurora believes in providing not only high-quality products but also unmatched after-sales service to our customers. We strive to exceed your expectations with our commitment to maximizing your productivity and satisfaction.
Feel free to contact us If you have any doubts. Thanks for your time and choosing us as business partner would never disappoint you!






